Transparency and Compliance

Committed to Transparency and Compliance

At Perth Insulation Centre, we believe that trust is the foundation of every great relationship. That’s why we go above and beyond to ensure that our business practices, website, and product listings meet the highest standards of transparency, accuracy, and compliance.

Whether you’re shopping for top-quality insulation or learning about our services, you can rest assured knowing we prioritize your trust and satisfaction every step of the way.

How We Adhere to Google’s Policies

1. Accurate Product Listings

Every product on our website is listed with detailed, up-to-date information, including:

  • Clear product descriptions, specifications, and usage details.
  • Accurate pricing, reflecting all applicable fees and charges.
  • Transparent stock availability, ensuring what you see is what you get.

We also ensure that product titles and descriptions match consistently across all platforms, including our Google Merchant Center feed.

2. Transparent Shipping Policies

We make it easy for our customers to understand how and when their orders will arrive:

  • Flat-rate shipping fee: $120 within Metro Perth, clearly disclosed at checkout.
  • Free local pickup option: Available for orders collected directly from our warehouse.
  • Delivery timelines: Handled within 1-2 business days and delivered within 1-3 business days.

Explore our Shipping Policy for full details.

3. Fair and Clear Return Policies

We stand behind the quality of our products and aim to make returns as hassle-free as possible:

  • 30-day return window: Eligible for items in new, unopened condition.
  • Restocking fees: A clearly disclosed 20% fee applies to returns.
  • Defective items: We cover the cost of return shipping and replacement.

Learn more in our Return and Refund Policy.

4. Building Customer Trust

Your satisfaction is our priority, and we’ve implemented measures to ensure a trustworthy shopping experience:

  • Secure transactions with HTTPS encryption to protect your data.
  • Real customer reviews showcasing our reliability and service excellence.
  • Comprehensive business information, including:

5. Compliance with Industry Standards

We regularly review and update our policies and practices to align with industry best practices and Google’s guidelines.

  • No prohibited content: All products are safe, legitimate, and comply with legal requirements.
  • Editorial standards: High-quality images and professional layouts across our website.
  • Customer-first practices: We’re committed to clear communication and accessible information.

Why Choose Perth Insulation Centre?

For over 1,000 successful deliveries, we’ve helped customers across Western Australia find the best insulation solutions. Our commitment to transparency and customer satisfaction makes us a trusted partner for all your insulation needs.

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