Shipping policy

Perth Insulation Centre Shipping Policy

We are committed to providing a seamless and transparent shipping experience for all our customers. Below, you’ll find detailed information about our shipping options, rates, and delivery processes.

Shipping Options & Rates

Metro Perth, Western Australia

  • Flat Rate: $120 AUD for all orders.
  • Transit Time: 1–3 business days.
  • Processing Time: Orders are processed within 1–2 business days before dispatch.

Rural Western Australia

  • Depot Delivery: $120 AUD flat rate to the depot of your choice.
    • Ensure you include the depot address when placing your order.
    • Transit Time: 1–3 business days to the depot after processing.
  • Direct Delivery: If you require direct delivery to your rural location, please contact us before purchasing for a custom delivery quote.
    • Transit Time & Final Delivery Fees: These will vary depending on your location and delivery method.

Local Pickup (Free)

  • You can collect your order for free from our warehouse:
    • Address: 9-11 Bannister Road, Canning Vale, Western Australia, 6155.
    • Ready Time: Orders are typically ready for collection within 24 hours of placement.
    • Important: Wait for a confirmation email before arriving to ensure your order is ready for collection.
    • Verification: Bring your order confirmation email or valid ID when picking up.

Order Processing Times

  • Handling Time: All orders are processed within 1–2 business days (Monday to Friday, excluding public holidays).
  • Order Cut-Off Time:
    • Orders placed before 4:00 PM (GMT+08:00) on business days will begin processing the same day.
    • Orders placed after 4:00 PM will begin processing the next business day.

Delivery Areas

At this time, Perth Insulation Centre only ships within Western Australia. We do not provide international or nationwide shipping.

Delivery Methods

  • Our Delivery Fleet:
    We use our own trucks for all deliveries, ensuring minimal shipping delays and maintaining direct control over the process.
  • Communication:
    Occasionally, delivery delays may occur due to awaiting shipments. If this happens, we will notify you immediately.

Failed Deliveries

At Perth Insulation Centre, we strive to ensure every delivery is accurate and timely. In case of issues, here’s how we handle them:

  • If We Deliver to the Wrong Address:
    We will correct the delivery promptly at no additional cost.
  • If You Receive the Wrong Products:
    We will amend the error by delivering the correct products.
  • If the Products Are Damaged or Faulty:
    We will replace or refund the affected items at no cost to you.
  • Change of Mind Returns:
    These are subject to our Return Policy and include a 20% restocking fee.

Tracking Your Order

  • Once your order has been dispatched, you will receive a tracking number via email, typically within one business day.
  • Use the tracking link provided to monitor your parcel’s progress in real time.

Customer Service

Your satisfaction is our priority! For any questions or assistance with your order, please contact our customer support team:

We’re here to ensure your shopping experience is smooth, transparent, and stress-free!